TAKE ACTION

BE KNOWN FOR YOUR CUSTOMER EXPERIENCE

Many organisations find it difficult to overcome barriers in their efforts to create and deliver sustainable
customer and business value. MAKE is built on a core principle of taking action, to help our partners
build new capabilities to discover, innovate, lead and grow.

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“We need to improve our customer experience and we're not sure how."

How do we begin to engage with customers and stakeholders to find out what they want from us?
How do we respond as an organisation, in a world where things are changing faster than we can keep up with?

 
 
 

“We have good ideas, but nothing seems to change." 

We have lots of data and lots of ideas but as an organisation, it's hard to overcome barriers and get things done. How can we deal with our challenges and get the results we want quickly and effectively?

 
 
 

“There must be better ways to do business."

How can we be sure our strategy is the right one for our customers? How can we get them involved in the creation of new products, services and experiences that will be of real benefit to them?

 

STRATEGY + CUSTOMER + ACTION

ACTIVATE YOUR STRATEGY 

We work with you to deliver value through action-based strategy and execution.

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STRATEGY

We see strategy as a continuous process of taking action to discover, adapt, lead and grow. Testing your assumptions about the future against the realities of today, strengthens your ability to navigate both.

CUSTOMER

Creating outstanding customer experiences is both an art and a science. We do both by fusing different disciplines, methodologies and practices to harness customer insight and intelligence for your organisation.

ACTION

Our approach is designed to deliver customer and business outcomes that matter. The frameworks, processes and tools we use minimise the risk and cost of innovation and enable the rapid and systematic testing of ideas.

OUR CORE CAPABILITIES

OUTCOMES THAT MATTER

We partner with ambitious people, teams and organisations to help them achieve their goals.

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Melbourne

Kristian Martin
Director, Australia & NZ
kristian@makestudios.com.au

Level 1, 237 Exhibition Street,
Melbourne 3000

 
 
 

Hong Kong

Patti Hunt
Director, Asian Region
patti@makestudios.com.au

Level 2,
444-452 Des Voeux Road West,
Hong Kong